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call handling
asked in Users
How can an agent who does not take ACD calls have a RONA?Has anyone else seen this. I have 2 agents who only have OB skilling assigned but the latest report (run weekly) shows m...
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Mar 28, 2023 at 1:05pm
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Answers
asked in Users
How to display name of phone being called?Here's the setup. Our company hosts many websites for clients. Each website has it's own phone number. We have a...
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Mar 27, 2023 at 12:46pm
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4
Answers
asked in Users
Is it possible to have 1 account but 2 distinct phone numbers callers can use?Hi,I have a question, but let me give some context first. My account currently has only one "main" line. My or...
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Mar 23, 2023 at 1:42pm
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1
Answer
asked in Users
Adding a second IVR and routingHello,We need to add a second toll-free number to our company, and have a second IVR setup that will route this toll fre...
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Mar 22, 2023 at 6:31pm
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Answers
asked in Users
Auto Answering Stopped workingI answer calls throughout the day for work and there was an update that allowed auto-answering which I set to immediate ...
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Mar 21, 2023 at 9:48am
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1
Answer
asked in Users
Dial out of a call queueCan we play a hold message to a caller in queue, and allow the caller to dial a digit to transfer out of the queue ?...
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Mar 17, 2023 at 7:54am
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0
Answers
asked in Developers
Embeddable Widget - include custom medatata when making a callHi,I am integrating the RingCentral Embeddable widget to our web app. We want to make & receive calls using the widg...
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Mar 10, 2023 at 4:28am
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2
Answers
asked in Developers
Ring all extensions at onceHi, I have many numbers that are assigned to the Auto-Receptionist, and I also have multiple users each with extension. ...
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Mar 8, 2023 at 1:43am
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1
Answer
asked in Users
Call queue overflow preferenceIn call queue, is there a way to set up the Primary and Overflow Members without changing the call handling preference t...
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Mar 6, 2023 at 7:30am
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0
Answers
asked in Users
Why does a call not stop ringing on iPad after it is answered?Hello All,I have RC App deployed on my desktop (PC), hard phone (poly) in the office, mobile phone (iPhone) and mobile (...
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Mar 1, 2023 at 10:44am
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0
Answers
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